Terms and Conditions

1. When a client books a private lesson with an instructor from Mountain Masters, the client will be sent a final confirmation email 6 weeks before the lesson(s) are due to start. Final confirmation emails include a payment link for the booking. Private lesson(s) must be paid for in full at least four weeks before they are due to start.
   
   New for 2024/2025: Kids group lessons (including race groups) must be paid for in full before the place is confirmed. A place in a group cannot be guaranteed until payment has been made.
   
   
2. Private lesson bookings made within 4 weeks of the date they are due to start must be paid for in full at the time of booking.
   
   New for 2024/2025: Kids group bookings must be paid in full before a place in the group can be confirmed. Bookings made within four weeks of the start date must be paid for immediately.
   
   
3. No refunds will be given for changes or cancellations to a private booking within four weeks of the start date of the lesson(s).
   
   New for 2024/2025: No refunds will be given for kids group lessons regardless of the date on which they are cancelled and regardless of the reason for cancellation.
   
   
4. No refund will be given to clients who fail to attend their private or kids group lessons.
   
   
5. We cannot be held responsible for conditions out of our control such as bad weather or piste/lift closure. Refunds will not be given in the case of accidents, illness or cancellation. We will, however, be happy to write a letter to your insurance company for any of the afore-mentioned cases or if the lesson is cancelled due to injury.
   
   
6. With regard to the number of people attending the lesson, the price will be based upon the maximum total number of people skiing with the instructor at any one time during the session.
   
   
7. When more than 6 people are in a group the price shall be based on a pro rata rate of the cost of a lesson for 4-6 people.
   
   
8. Kids groups will only be run once a minimum 4 kids have booked into the group. If there are 3 kids or less in the group, the relevant private lesson rate will be applied, shared equally between the number in the group. If kids only attend a couple of sessions instead of the planned 5, the rate remains the same.
   
   Please note that instructors may sometimes need to switch kids into more suitable groups for their level during the week. In this situation, the school reserves the right for kids groups to be run with a maximum 7 kids (9 in race groups) so as to ensure that levels are properly balanced within and between the groups.
   
   Whilst we leave it to the parents' discretion, we do ask that all children under the age of 16 wear helmets. We strongly recommend this form of protective equipment be worn as standard. For kids under 12yo, helmets are mandatory. Junior helmets can normally be rented in the resort.
   
   
9. Although every effort will be made by the office to keep clients well-informed, it is the client’s responsibility to ensure they know the meeting point and time of the lesson and to make themselves known to the instructors.